CATHOLON · SUPPORT
How can we help?
Help with the Catholon app, your account, saved content and study materials.
Contact support
info@catholon.comPlease include your device, operating-system version, app version and the steps leading to the problem. A screenshot can help. Never send passwords or one-time codes.
Common questions
What works offline?
Previously saved content and local study drafts remain available. Download materials while online, then check that they open. Keep unsynced work and make a backup before reinstalling the app.
How do I sign in or reset my password?
Use your existing Catholon account. Open the account page for password reset or email verification. If you enabled two-factor authentication, use your authenticator or a recovery code.
How do I sync my study work?
Reconnect, sign in with the original account and choose Abgleichen in the study workspace. Wait for confirmation. If a conflict appears, keep both versions until you have compared them.
Scan and keep your work
Capture pages, recognize text, create PDFs and add a handwritten signature to a PDF. Public library submissions depend on the available server service.
Why does a video or live class need internet?
Live streams, chat and external media players require a connection. Only supported media files that you have actually downloaded can be used offline. Access may depend on your course or account.
How do I export my data or request account deletion?
Open the account page and the privacy section. Data export and account deletion require renewed authentication. The account page shows the processing status and the applicable deletion period.
Where is the iPhone and iPad download?
The iPhone and iPad app is being prepared for App Store release. A public App Store download is not available yet. You can use Catholon in Safari in the meantime.